You can easily register to obtain a customer account with Sto/stoCretec. As soon as we have received your registration, we will contact you.

Please note that this is only possible for tradesmen in the specialised trade. You should therefore be a tradesman and ideally work in the building trade.

Alternatively, you can also open your customer account via our colleagues in the field service or directly at one of our Sto locations.

Unfortunately, it is not possible to open a customer account as a private customer.

To be able to make online purchases, you need a customer account and online authorisation from Sto/StoCretec. Please note that this is only possible for traders.

We need your address and contact details as well as your business registration and letterhead. We will also send you our account opening form, which you should complete, sign and return to us.

Of course you can have your customer account deleted. Simply contact our information service at webshop.stocretec.de@sto.com or your local sales advisor.

You can access the registration page for our online shop on our website at the following address: www.stocretec.de

Click on the "Log in & shop" button at the top right. Alternatively, you can also access the page directly via this link to the login page.

Yes, the use of our StoCretec Online Shop is free of charge.

Using our Online Shop offers you numerous advantages.

You can shop with us around the clock, i.e. 24/7.

You can check at any time whether your desired material is in stock and whether the delivery date can be met.

For orders with tinted material, you will receive a small sample image of the colour shade as a backup.

There are no freight costs for orders under an order value of €130.00, with the exception of toll and CO₂ charges.

You have the option of viewing orders from the last three years, including all receipted delivery notes and invoice documents.

You can track your order and its preparation and delivery status (preparation, dispatch, route).

You can authorise as many people in your company as you like for our Online Shop, as there is no depth stop on access. The important thing is that each person has their own assigned e-mail address.

Unfortunately, it is not possible to authorise several people for a single e-mail address (user name) as this is not technically feasible. You could share the access data internally, but we do not recommend this for security and data protection reasons.

Of course, the Online Shop accesses of former employees can be deactivated at any time. You are welcome to notify us of any changes at any time. You can reach us by e-mail at webshop.stocretec.de@sto.com or by telephone on +49 6192 / 401 101

From a technical point of view, we are currently unable to grant different Online Shop authorisations. There is only one general authorisation for your account, with which you can view all details (prices, orders, invoices, delivery notes, projects) and order products.

After we have activated you for the Online Shop, we will contact you by telephone after a few days to make sure that the initial registration has worked and that you have successfully assigned a password.

Yes, you can change your password at any time.

To do this, click on the number wheel at the top right of the Online Shop and select the "Change password" tab.

After clicking on "Request new password", you will receive an e-mail with a link that you can use to set a new password.

You can change your password at any time and indefinitely.

If you have forgotten your password, you can easily reset it yourself. To do this, click on the "Forgotten password" link when you log in and follow the instructions.

Alternatively, our Online Shop support team will be happy to help you. You can reach us by telephone on +49 6192 / 401 101 or by e-mail at webshop.stocretec.de@sto.com.

Your Online Shop account will be automatically blocked for 15 minutes after three incorrect login attempts. If you would like to have the block cancelled early, please contact your sales advisor or contact Online Shop support directly on +49 6192 / 401 101 or by email at webshop.stocretec.de@sto.com.

You can find all your customer data at the top right of the cogwheel under the Online Shop tab "My customer data".

There you can view your personal details, company details, the contact details of your sales advisor and the address and opening hours of your nearest sales centre.

Your billing address, delivery address and all addresses of your projects are transmitted in the Online Shop.

You cannot simply change your customer details in the Online Shop. Please inform your sales advisor of any changes relating to your company or send an e-mail to stocretec@sto.com.

If you are a new customer with us, your sales advisor will contact you immediately after you open an account and introduce themselves to you. Our sales advisors are always available directly at your location.

Their name and contact details (e-mail address and telephone number) can be viewed in advance in the Online Shop under the "My customer details" tab.

You will always be supplied from the nearest Sto Sales Centre.

Exception: If you request delivery of your order to another location (to a construction site), delivery may be made from a Sales Centre closer to the postcode of the delivery address.

We allocate the fixed sales centre for delivery according to your postcode.

Of course you can also visit another Sto Sales Centre.

The opening hours of the Sto Sales Centre can be found at the top right of the number wheel under the Online Shop tab "My customer data".

Please note our different summer and winter opening times.

You can find the full address of the Sto Sales Centre at the top right of the number wheel under the Online Shop tab "My customer data".

From there, you can also click directly to Google Maps and select the quickest route.

Enter the desired delivery date manually in the shopping basket in the format DD/MM/YYYY. The system then automatically checks the availability of the products for the selected date.

Please note: Delivery dates that fall on a weekend or public holiday can be entered but will not be confirmed. In this case, the system will automatically suggest an alternative delivery date.

The delivery time depends on the material selected and the availability in the respective Sto Sales Centre. As a rule, delivery (for non-tinted goods) takes place on the next working day. You will receive detailed information on the expected delivery time during the order process or in the dispatch confirmation.

You can usually track your delivery conveniently online.

The StoCretec Online Shop refers to delivery within Germany, therefore delivery abroad is not possible in this way.

If you are not on site for the delivery, there is the option of placing the goods in a drop-off location.

There are no freight costs for online orders. However, a toll and CO₂ charge of 9.50 euros will be levied.

If your delivery arrives damaged, please contact your local sales advisor or sales centre immediately.

Our team will quickly check the case and work with you to find a solution - for example, a replacement delivery or refund.

Please have your order number ready for preparation and, if possible, photos of the damage.

If you would like to change your order before it is dispatched, please contact your sales advisor or the sales centre as soon as possible. Our team will then check whether a change is still possible and support you in adjusting your order.

Please have your order number ready so that we can help you quickly.

You can change the delivery address in the shopping basket. You have the option of choosing between your "standard delivery address" (company headquarters), a stored "construction project" or entering a "one-off delivery address".

Unfortunately, it is not possible to cancel your order yourself in the Online Shop. Please contact your sales advisor or the relevant sales centre directly to cancel your order.

Yes, an individual preferred delivery day can be specified for individual products in the shopping basket using the edit symbol (pencil). After the selection, the shopping basket must be updated so that prices and availability can be checked accordingly.

Please note that only the delivery date is variable with this function and not the delivery location. All products are dispatched to the same delivery address.

As a cash buyer, only the "collection from the sales centre" shipping method is currently possible. Orders with delivery can only be completed via a customer account with billing conditions.

If you would still like delivery, please contact your sales advisor or sales centre. In individual cases, a changeover to prepayment can be checked there and, if necessary, deposited once.

You can collect your order from the Sto sales centre you selected during the ordering process.

In the shopping basket, you have the option of selecting the "Collection" shipping method.

After successful application of your order, you will receive an order confirmation by e-mail with the confirmed pick-up date.

To collect your order from one of our Sto Sales Centres, please have your customer or order number ready. You will find this in the order confirmation that you receive by e-mail after completing your order.

Yes, collection from all Sto Sales Centres is free of charge for you.

Yes, it is possible to purchase additional products during collection.

It is possible to collect your order from another Shop. To do this, select the "Pick-up" shipping method in the shopping basket and then enter the desired "Sto sales centre" manually by using the "Select other sales centre" tab.

Track & Trace is a system for tracking and monitoring consignments of goods during the transport process. It enables recipients to track the current location and status of a delivery in real time. This is done using a tracking number that is linked to the delivery. The Track & Trace system provides information such as the current location, estimated delivery times or any delays.

If there is a connection to Track & Trace, the status can be displayed via the order history and the "Track order" button.

If the sales centre is not connected to "Shippeo", the delivery cannot be tracked. You will also find the tracking link in the order confirmation.

You can submit a complaint either by telephone or by e-mail to your responsible Sto Sales Centre or your sales consultant. (Contact details can be found under "My customer details").

You should have the following information ready for a complaint:

1. order number or customer number
2. invoice or delivery note number
3. detailed description of the problem or complaint
4. photos of the defective product (if applicable)
5. contact information in case additional inquiries are necessary

This information will help us to prepare your complaint quickly and efficiently.

You can easily call up a product on our website via the search bar by entering the product name or article number and starting the search with the Enter key or by clicking on the magnifying glass symbol.

Alternatively, you can navigate via the "Products & Systems" category tree. To do this, click on "Products & Systems" in the main navigation and select the desired subcategories with a mouse click to access the corresponding product overview.

If you are already in the product search, you can narrow down the search results to get to the desired result more quickly. The following filter categories are available in the results list:

-> Products & Systems
-> Service & Tools
-> Others
-> All results (selected by default)

The display of results can also be sorted according to the following criteria:
-> Relevance
-> Date ascending
-> Date descending

Special note on entering search terms:

You can enter up to three article names in succession, separated by a space. From the fourth term onwards, the accuracy of the search results may decrease significantly.

You can search for systems via the "Products & Systems" category tree and use the system finder at the top of the page in the corresponding product overview. Additional filter options are available there to help you narrow down your search.

Alternatively, you can also enter the system name directly in the search bar on our homepage to quickly find the system you are looking for.

You can find our technical data sheets at the bottom of every product detail page. Simply click on the corresponding plus sign and download the document.

Data sheets of any kind can also be downloaded as a non-registered customer when not logged in.

All documents can be downloaded in PDF file format.

The following documents are available for download on the product detail page:
-> Technical data sheets
-> Sustainability data sheets
-> Declarations of performance
-> Certifications

When you are logged in, you can find the construction projects you have created under "My customer data" in the top right-hand navigation point "Delivery addresses & projects" - after clicking on the interface, all the construction projects you have created will be displayed in a list view on a new page.

On the "Delivery addresses & projects" page, you can select the "New construction project" button. This gives you the option of sending us an e-mail enquiry to create a new construction project.

After an internal check and successful creation by our team, the construction project will automatically appear in your list overview as a new project.

You will only be able to view your property-related prices in the shopping basket overview after you have selected the corresponding construction project, the desired shipping method and the desired delivery date.

We are currently unable to provide a general overview of the property-related prices.

First add all the products you need to your shopping basket. In the shopping basket overview, select the corresponding construction project in the first step, for example "Test building site - Musterstraße 1, 12345 Musterhausen". Then decide whether the delivery should be made to the construction project (site), to the warehouse address or to the billing address.

Please note that the "One-time delivery address" function is not available in this context. The system then requires you to enter your desired delivery date.

The Online Shop will only synchronise with our internal system once all this information has been entered. The object-related prices are then displayed and you can finalise the order as usual.

When logged in, you can access your order history via the "My customer data" icon in the top right-hand corner of the website. Select "Order history" from the drop-down menu.

All receipt types are stored. This applies to stationary and online purchasing documents. Delivery notes, invoices and order documents are also stored in the order history.

In the order history, you have the option of downloading invoice-related documents such as copies of invoices and receipted delivery notes.

The reordering of products can be applied directly in the order overview under the "Reorder item" button. Alternatively, you can click on the order directly and then reorder products that belong to this order from the individual order overview.

With our order history, receipts and orders placed can be viewed up to 3 years in the past.

You can easily find documents in your personal order history using the search bar. To do this, enter the name of a construction project or an order number - please note that the entry can be made without an additional zero in front. The search starts automatically as soon as the entry is complete.

You can download all available files - such as invoices and receipted delivery notes - as PDF files.

You can narrow down your search to a specific period using a calendar function. In addition, the selection can be limited to the desired company using an organisation filter. The status of the delivery can also be used for further filtering.

Your personal payment method will be displayed after clicking on "Proceed to checkout" in the "Payment/Order verification" area.

Yes, there are differences in payment processing: For online orders with delivery, only payment by invoice is possible.

However, if you order your material for collection from a sales centre, you can either buy on account or pay directly on site in cash or by EC card.

Product prices are displayed directly on the product detail page of our Online Shop when logged in, above the "Add to basket" button.

Yes, there are different price displays. In contrast to the product detail page, project-related prices of the respective categorised products for the project are displayed in the shopping cart after selecting a construction project.

The prices in the shopping basket become visible as soon as you have filled in the three mandatory fields Construction project, Shipping method and Requested delivery date. After entering this information, the shopping basket is automatically updated and the stored product prices are displayed.